5-Day Return Period
At JEEN SENSE, we are committed to ensuring your satisfaction with every purchase. We offer a comprehensive return policy, affording you a period of 5 days from the date of item receipt to initiate a return.
Eligibility Criteria
For your return to be processed, the item must remain in its original, unused condition, mirroring the state in which it was initially received. Furthermore, a valid proof of purchase or receipt is a prerequisite for the return process.
Initiating a Return
Should you wish to initiate a return, kindly use the designated “Contact Us” page on our website. Upon confirmation of your return request, you will receive detailed instructions on the proper procedure, including where and how to dispatch the package. It is imperative to follow these guidelines, as unsolicited returns will regrettably not be accepted.
For any inquiries or clarifications concerning returns, please feel free to reach out to us at 71-978828.
Assessment of Damages and Issues
We encourage you to meticulously inspect your order upon receipt. Should you identify any defects, damages, or discrepancies such as receiving an incorrect item, we urge you to promptly inform us. Your timely communication allows us to promptly address the situation and make it right.
Exceptions and Non-Returnable Items
Please be aware that certain items are ineligible for return, including digital gift cards, personalized items, and special orders. If you have any queries regarding the return eligibility of a specific item, do not hesitate to get in touch with us.
Please note that returns for sale items or gift cards cannot be accommodated.
Exchange Process
If expediency is paramount in obtaining the desired item, we recommend a two-step approach. First, initiate the return of the current item. Once this return has been approved, proceed to make a separate purchase for the new item.
Refund Procedure
Upon receiving your return and conducting a thorough inspection, we will promptly notify you of the approval or disapproval of your refund. In the event of approval, the refund will be automatically issued through your original method of payment.
Should you opt for a cash refund, you can submit a request. Once validated, you will be able to collect your refund in cash from Jeen Sense Clinic after a waiting period of one week following your request.
We appreciate your understanding and cooperation in adhering to these guidelines. Your satisfaction remains our priority, and we are here to assist you throughout the return process.